【招聘】客服主管

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Tutti is the newest online food delivery platform based in Victoria, partnered with over 100 restaurants and vendors.

We are looking to hire an exemplary Customer Service Supervisor to coach our service staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviours to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.

Job responsibilities include but not limit to:
        Strategizing and monitoring daily activities of customer service operation, including answering phone calls, replying emails, tracking daily logs, and handling backend operations
        Assisting customer service staff with duties where required
        Investigating and solving customer service complaints
        Assisting with development and implementation of service policies, and explaining these to staff and customers
        Training staff in areas of customer service and company policies
        Arranging shifts and holding customer service meetings

Requirements:
        Language requirements: English AND Mandarin
        2+ years work experience in similar position
        Proficient knowledge of customer service and customer service management
        Proficient computer skills
        Outstanding communication skills, both written and verbal
        Excellent phone etiquette

请将简历发至hr@tutti.app或电话联系250-590-6668 ext 105
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